Refund policy
Return & Refund Policy
We want you to love your ANILLO experience. If you're not completely satisfied with your purchase, we're here to help.
Returns You may request a return within 30 days of receiving your order. To be eligible, items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, opened or used hair, body, and fragrance products cannot be returned unless they are defective or damaged.
How to start a return Email us at anillo.us@mediquitous.com with your order number and the reason for your return. We'll respond with return instructions. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.
Damaged or incorrect items If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at anillo.us@mediquitous.com with photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.
Non-returnable items
- Opened or used products (except defective items)
- Gift cards
- Final sale or promotional items marked as non-returnable
Questions? Reach us anytime at anillo.us@mediquitous.com.